Support

Adding Comments to Invoice Status

In order to Add Comments to Invoices you must First Turn on this Feature.  To Turn On Comments

1.) Select the Main-Menu Drop down 

2.) Select System Administration

3.) Select Admin Home from under the System Administration Field

After Selecting Admin Home 

4.)  Select the Invoice Status from the Menu

5.) Select the Invoice Status you wish to have a Comments Field added by selecting the Edit button:

You will be prompted with the Edit Invoice Status Window.

6. )  Check the Required Comments Box to Turn On the Comments Option when Assigning an Invoice Status.

7.)  Select the Save Invoice Status button

After Turning On the Require Comments for your Invoice Status, you can now add Comments to your Invoices when assigning Statuses:

To Add a Comment to an Invoice:

1.) Select the Main Menu Drop-Down

2.) Select Invoice (Master Ticket) 

3.) Select Invoice Lookup

After Selecting the Invoice Lookup, You will be directed to the Invoice Lookup page from here you can Assign Invoice Status with Comments using two methods

To Assign an Individual Invoice Status with Comments

1.) Select the View Tickets Button corresponding to the Invoice you want to assign a Status with Comments:

2.) Select the Invoice Status that has Requires Comments Field Turned ON:

After Selecting the Invoice Status you will be prompted with the Required Comments window.  

3.)  Add any additional Comments needed for the Individual Invoice.

4.) Select the Save button

You can now view the Comments By Selecting the History Button corresponding to in Individual Invoice

After selecting the History button the Status History window will show all Invoicing History and Comments:

Adding Invoice Status to Multiple Invoices that require Comments

To Add a Comment to an Multiple Invoices:

1.) Select the Main Menu Drop-Down

2.) Select Invoice (Master Ticket) 

3.) Select Invoice Lookup

After Selecting Invoice Lookup, you will be directed to the Invoice Lookup window.  From here you can use the Bulk Assign function to assign multiple Invoices statuses with comments by:

1.) Selecting the Check Box corresponding to the group of Invoices you wish to Bulk Assign Status with Comments:

2.)  Select the Bulk Invoice Status Change Drop-Down Menu and Select the Invoice Status that has Required Comments turned On:

After Selecting the Bulk Invoice Status you will be prompted with the Required Comments window.

3. ) Fill in the text box with comments

4.)  Select the Save button:

After selecting the Save button you comments can now be view Invoice Status Comments by selecting the View Tickets button corresponding to the Invoice

Select the History Button

After Selecting the History Button you can now view Bulk Assigned Invoice Statuses comment in the Status History Window for the Invoice